Returns Policy

1. Returns

Returns are accepted only for products that are unused, unopened and factory-sealed. Submit a return request within 14 days of the purchase date and wait for our authorization before sending anything back.

You arrange and pay for return shipping. Approved returns are refunded to the original payment method for the cost of the returned products only, after the warehouse receives and inspects them. Original and return shipping charges are not refunded.

Products that have been opened, used, altered, improperly stored or damaged after delivery are not eligible for return or refund.

2. Damaged, missing or incorrect items

Report any damaged, missing, defective or incorrect item within 5 days of the confirmed delivery date. We may ask for clear photos of the product, vial, packaging and shipping label, so keep everything until the claim is resolved. We photograph each order during packing and review those photos with yours.

Verified issues are resolved with a replacement or a refund, at our discretion. Claims made after the 5-day window may not be eligible.

3. Delivered packages

Once the carrier confirms delivery, responsibility for the package passes to you. We are not responsible for packages lost or stolen after confirmed delivery.

4. Cancellations

Email support@evolabsresearch.com as soon as possible to cancel. Orders that have not shipped are cancelled and refunded in full. Orders that have shipped follow the return terms above.

5. How to start

Email support@evolabsresearch.com with your order reference. We reply during business hours.