Policy
Shipping Policy
Orders ship from Tampa, Florida, to US addresses.
Version 2026-10-23-draft
Under legal review. This wording may change; the version that applies to an order is stored with that order.
Rates and transit times
| Service | Transit | Rate (USD) |
|---|---|---|
| UPS Ground | 3 to 5 business days | $12.00 |
| UPS 2nd Day Air | 2 business days | $25.00 |
| UPS Next Day Air | 1 business day | $45.00 |
One flat rate per order, whatever its size. Transit times are carrier estimates and start when the carrier collects the package.
Processing
Orders are packed in Tampa, Florida after payment clears. A tracking number is emailed when the shipping label is created.
Destinations
We ship to US addresses only.
Packaging
Outer boxes are plain, with no product names on the outside. Lyophilized materials are shelf-stable for standard transit and ship at room temperature in sealed vials.
Delivered packages
Responsibility for a package passes to you when the carrier confirms delivery. Report damaged, missing or incorrect items within 5 days of delivery, as set out in the returns policy.